It’s a complicated situation. We have an Ebay customer who has placed an order with us. The tracking indicates that it has been delivered to one of his neighbours. He says that he has asked all his neighbours and no one has received it. There is always the question. Is he pulling our leg? It is one of my main goals. If my head is not working, if I am not in a well-being zone, everything stops making sense.
The client has just opened a case
We have not been able to handle the situation well. Yesterday we said that we have to communicate with the client to keep him informed about the status of our investigation. We have not done so and as a result the client has lost patience and has opened a case so that we can take the situation more seriously.
Since the tracking proves delivery, we don’t have uk whatsapp number data to worry. In these cases, both eBay and PayPal usually agree with you as the seller. The thing is that being right is not always the best option for business.
We have to make a decision
In case the customer is pulling our leg (saying that they google controlling the snippet image size have not received it when they have received it) it is always possible. We have to assume that they are being honest. That is why the most reasonable thing to do is to refund them even though we do not have to do so. is something I do all day long. Sometimes it works better and sometimes it works worse. I stay away from social media as much as possible, I have turned off notifications on my phone and as a base I try to sleep well to start the day in the best possible way.
When it comes to customer satisfaction
Every person counts. Right now, our brand’s uk data reputation is still fragile. This type of incident can do us more harm than good. The financial damage from assuming the costs of this shipment is much smaller than the possible reputational damage from having a dissatisfied customer.
It hurts your ego because you want to be right, but that’s not equivalent to making money. We have to make the best decision for the business.