This ensures that everyone is always utilizing the CRM optimally, which ultimately improves the clinic’s operational efficiency and patient experience.
10. The Impact of CRM on Patient Satisfaction and Retention
A well-implemente CRM can transform the patient experience from first contact to post-care.
With features like easy scheuling
Automatic reminders, and quick access to meical history, Piperive, for example, makes the patient journey more fluid and satisfying.
This not only improves the efficiency of care, but also increases patient satisfaction, as patients feel care for and value.
Additionally, a CRM allows for more personalize and proactive communication with patients, sending appointment reminders, prevention campaigns and satisfaction surveys.
These personalize touches make malaysia phone number library patients feel like the clinic is truly committe to their well-being, which is essential to keeping them satisfie and loyal.
The Importance of Feeback in CRM
One of the most valuable features of a CRM like Piperive is the ability to collect and analyze patient feeback.
This can be done through
Satisfaction surveys sent automatically after each consultation.
Analyzing this feeback allows the clinic to identify areas for improvement and adjust its operations to better meet patient nees.
Collecting feeback is also a adb directory great way to show patients that their opinions are value, which can further increase their satisfaction and loyalty to your practice.
Results from Clinics that Increase google analytics was defin when Patient Satisfaction with CRM
Clinics that implement a CRM like Piperive often report significant improvements in patient satisfaction.
For example, a dental clinic in Curitiba use Piperive to automate sending appointment reminders and send personalize birthday messages to patients.
As a result, the clinic saw a 20% increase in patient satisfaction, measure through feeback surveys.
Another success story
A physiotherapy clinic that use Piperive to improve communication with patients and reuce the number of appointment cancellations.11. Case Study: Meical Clinics That Increase Efficiency with Piperive
We did a brief study of 2 clinics, one for dermatology and the other for cardiology, both had good results and we want to show you a little of that, let’s go.