You’ve worked hard to attract customers to your Shopify store, but just when they’re about to leave, they simply close the page — often taking design advice their shopping carts with them. It’s annoying, right? But what if the problem isn’t just competition or lack of interest? What if it’s a missed opportunity to reach out at the right time?
What’s true is that nearly 70% of shopper design advice s abandon their carts, and without a targeted approach to engage them, you’re missing out on valuable opportunities. Exit popups appear just when a customer is about to leave your site, giving you a last chanc design advice e to grab their attention. They can offer personalized offers, reminders, or discounts, but their effectiveness depends on understanding your customers’ behavior and motivations and engaging when it matters most.
In this article, we’ll show you how and why you should use exit popups in your Shopify store, along with real-life use cases and success tips to help you get the most out of them.
What is a Shopify Exit Popup?
We’ve all been there — a customer browses your catalog, finds something design advice they like, but then leaves to compare prices elsewhere. You may be asking, “Why should pop-ups be your primary tool for bringing visitors back to your site?” The answer is that they allow you to engage at the perfect moment.
The average customer acquisition cost for eCommerce companies in 2024 ranges from $53 to $91, depending on the industry. Competition is getting tougher, and customers are more demanding. So it’s not enough to just have great products — you need to keep visitors in your Shopify store.
Without being intrusive, a well-chosen exit popup in design advice Shopify can grab their attention at the perfect moment and give them a reason to stay rather than go to a competitor. The popup appears when the user shows behavior that indicates they are about to leave your site — such as moving their cursor to the close button, leaving the page, or hitting the back button on mobile devices. These popups appear above your main content and can either darken the background or leave it visible.
Unlike email reminders, which may be opened design advice too late, exit popups grab visitors’ attention just as they’re about to leave the site, enticing them to buy right away. If done right, they can turn an abandoned cart into a conversion. It’s all about timing and the right offer.
Why Use Exit Popups on Shopify? (And How Effective Are They)
Some people may find pop-ups intrusive and annoying, and they’re not wrong – when used incorrectly, pop-ups can drive visitors away from y design adviceour site and make them less likely to make a purchase. Here are some common reasons why pop-ups may not work effectively.
- Too frequent (45.6%): Pop-ups appear on almost every page, overloading users.
- Instant Appearance (28.6%): Pop-ups appearing immediately upon entering a site is irritating.
- Repetitive (19.2%): Users get annoyed when the same popup appears every time they visit.
- Unimpressive Design (5.7%): While this is a minor issue, some users find popups visually unappealing.
If you take the time to understand your audience’s preferences and create popups that enhance their experience and offer real value, you’ll notice the difference.
An exit attempt popup for Shopify gives you one last chance to convert visitors, increasing conversion rates by 10-15% by providing a compelling reason to stay or take action before leaving. For example, offer a limited-time discount or incentive.
They also reduce cart abandonment , reducing it by 30% when used with targeted offers. To do this, offer free shipping or a limited-time discount.
These popups can increase email signups by up to 600% by helping you capture valuable information about your visitors. For example, offer a tempting incentive like a discount or exclusive content in exchange for their email address.
Additionally, websites that use weekend popups see up to 50% more engagement by delivering relevant content or incentives at the right time. (Source: Crazy Egg)
Create targeted messages that offer relevant content or incentives just before visitors exit. For example, if a visitor is browsing a specific product category, show a pop-up with a relevant guide, tutorial, or exclusive discount on that category.
Scenarios for using popups when trying to leave the site
Let’s look at key situations where weekend popups can really make a difference.
Collecting customer feedback
Imagine a visitor coming to your site, browsing through a few categories, checking out some products, reading reviews, and suddenly closing the tab. What were they looking for? What didn’t they find? Why did they decide to leave? Understanding these questions is important because the answers can determine your next steps.
How can you uncover these insights? With an exit attempt popup for Shopify, you can learn more about their experience and potentially change their mind. For example, if a visitor is on a product page and is trying to leave, the popup could ask, “How can we help you?” with options like “Didn’t find the right size,” “Having trouble buying,” or “Need expert advice.”
This popup not only makes it clear why they’re leaving, but mint database also offers an opportunity to continue engaging with them. If they fill out the Shopify abandonment survey and leave an email, you can follow up with personalized help or offers. This approach improves the user experience and helps build long-term relationships.
Product Recommendations
By using an exit popup with personalized offers based on their browsing behavior, you can highlight complementary or popular products they may have missed.
For example, if a visitor is researching products in a certain category, show a widget with the most popular products in that category or highlight the ones that are currently on sale. This strategy captures their interest and encourages them to consider additional purchases that they might not have noticed.
If visitors find something they like in your recommendations, you not only improve their shopping experience, but you also increase your sales. By personalizing their journey, you help them feel special and more connected to your brand, making them less likely to leave empty-handed.
Subscribe to trial versions or demos
For SaaS or service-oriented businesses, use exit-intent popups to offer visitors an attractive offer for a free trial, demo, or consultation as they attempt to leave your site. Not only does this help capture potential leads, but it also gives you the opportunity to demonstrate the value of your product or service.
For example, when a visitor shows signs of exiting, display a pop-up inviting them to sign up for a free consultation or risk-free trial. This friendly prompt can turn casual visitors into interested users ready to explore what you have to offer.
Cross-selling and offering additional services
Use exit-intent popups to offer compelling cross-sells and upsells that showcase bundled or complementary products at a special discount when visitors are about to leave your site. For example, if a customer is viewing a specific product, trigger a popup that highlights related products or a bundle deal, such as “Get 20% off when you purchase this item with [complementary product].”
This encourages users to add more to their cart and improves their shopping experience by suggesting products they might not have thought of, which ultimately increases your sales before they leave.
How to Create an Exit Intent Popup with Claspo Plugin for Shopify
If you want to easily create engaging, free exit-intent popups that enhance your visitors’ experience instead of pushing them away, Claspo is the perfect solution. Our plugin is easy to install on your Shopify website, giving you access to a variety of exit-intent popup creation tools. Here’s how to get started.
Step 1: Install the Claspo Plugin for Shopify
Install the Claspo plugin in Shopify. Visit the Shopify App Store and search for Claspo. If you’re not logged in, Shopify will prompt you to enter your credentials. Once logged in, review the permissions and click Install to add Claspo to your store. Once installed, you’ll either create a new Claspo account or log in to your existing account to start creating exit-intent popups.
Step 2. Select a template
You can create a popup from scratch or choose a ready-made exit intent popup template from Claspo’s extensive library of over 700 templates tailored to a variety of businesses, events, and audiences.
Step 3: Design and Customize Your Popup
Customize your exit intent popup in Shopify effortlessly, even uk data without design or coding skills, using Claspo’s drag-and-drop editor. You can customize every detail of the widget’s appearance and add buttons, images, videos, timers, or promo codes to boost engagement.
Want to make it more dynamic? Use the slider feature a relationships with consumers and society at large. to create a gallery of images or videos. You can also add fields, set mandatory options, and choose where the collected data should be sent. Claspo integrates seamlessly with various CDPs, CRMs, ESPs, and other systems to enhance the effectiveness of your marketing efforts.